Frequently Asked Questions

About Cashback Island
What is Cashback Island?
Cashback Island is a cash rebate service primarily aimed at international forex traders. Users can open a forex account, trade through this service, and receive a certain rebate based on their trading volume.
Why do rebates occur?
Cashback Island receives compensation from forex companies based on each user’s trading volume and then returns the majority of that compensation to the users.
What are the withdrawal methods and available currencies for rebates?
Rebate withdrawal methods include international bank transfers, USDT, and USDC. Users need to set up their withdrawal information on the “Withdrawal Settings” page after logging in. All rebates are paid in USD.
What does the rebate rate mean?
The rebate rate is expressed in “pip” or “USD” and is paid back for each transaction. When the rebate rate is 1 pip, you receive a 1 pip rebate for each round-trip trade completed. When the rebate rate is $1, you receive a $1 rebate for every 100,000 currency units traded.
What are trading costs?
“Trading cost” refers to the actual transaction cost after deducting the rebate provided by Cashback Island from the average minimum spread. When trading with overseas forex brokers, although higher leverage can be used, trading costs may be higher if you do not trade with rebates, so special attention is needed.
Could there be errors in the article content?
Regarding article content, even if individual brokers request removal, we will not modify or delete the content without confirming a specific error, as long as the published information is clear and reasonable. However, if the content does contain an error but the broker is reputable, Cashback Island will consider actively promoting that broker.
Can you look up customer information for me?
Sorry, the information entered by customers is encrypted and stored on our servers, so we cannot look it up directly. Customers need to log in and view or modify their information on the “Member Center” page themselves.
About Rebates
Can I receive rebates in currencies other than USD?
Due to system reasons, all rebates will be withdrawn in USD, so payment in other currencies is not possible.
How can I check my rebate amount?
After logging in, users can check their rebate amount in the “Investment History.” If you have any questions about your transaction history, please contact us, and we will be happy to assist you.
When are rebates credited?
The rebate amount is reflected after the forex broker sends the data to our company. However, since processing times vary by broker, it usually arrives within a few hours.
Can rebates be delayed?
Since we need to first confirm the data from each broker before processing the rebates, there may be delays during certain periods. We appreciate your understanding.
When can I withdraw my rebates?
Depending on the broker, rebates are tallied in the system daily. Once a withdrawal request is submitted, you can withdraw at any time. If you do not receive the withdrawal, please check the withdrawal information on the “Withdrawal History” page.
Are there withdrawal fees?
Our company covers the handling fees for all withdrawal methods, so you will not be charged any fees.
Why haven’t I received my rebate yet?
In most cases, non-receipt is due to a return caused by an incorrect account number. If you still cannot confirm the deposit after one week, it may have been returned. Please reply to the processing completion email or contact us via the contact form.
About Account Opening
I already have a forex account. Do I need to open a new one?
Existing accounts cannot receive rebates, so you need to open a new account through Cashback Island.
Where do I open an account?
Please be sure to open your forex account through the designated link on Cashback Island. You can also use the links on each forex broker’s detailed page. If you open an account through a non-designated link, you will not be eligible for rebates, so please be careful.
What should I do if I’m unsure how to open an account or make deposits/withdrawals?
Please check the contact information for each partner forex broker and direct your questions to them.
About the User Interface
Can my personal information be changed?
The following personal information can be changed:
- Name
- Nickname
- Password
- Withdrawal Settings
All of this information can be changed from the user page after logging in.
Can one person use multiple user accounts?
Each person can only use one user account. However, you can manage multiple forex accounts under the same user account.
Can I leave the service or re-register?
Since Cashback Island is a free service, there is no cancellation procedure. However, if you wish, we can delete all your registration information and process a deregistration upon your request. Please note that once you deregister, any unclaimed rebates will be considered forfeited.
Can I still receive rebates if I don’t fill out my personal information?
Registering with a nickname is fine, but your real name and email address may be required when the broker confirms your account opening information. If you do not want to withdraw via bank transfer, we recommend considering USDT or USDC.
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